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Terms & Conditions – Orderpicking App

Last updated: 5 January 2026

These Terms & Conditions apply to the use of the Orderpicking App, a Software-as-a-Service (SaaS) solution offered via https://www.orderpickingapp.com (hereinafter: “Orderpicking App”, “we”, “us” or “our”). By using our software, website, plugins, API connections and mobile applications, you agree to these Terms & Conditions.

1. Definitions

  • Orderpicking App: the SaaS solution including the web environment, mobile application(s), plugins and API integrations.
  • User / Customer: the natural person or legal entity that creates an account and uses the Orderpicking App.
  • Subscription: a paid agreement that grants access to the Orderpicking App after the trial period.
  • Trial Period: a free trial period of 30 days, which never renews automatically.
  • Platforms: third-party e-commerce platforms supported by the Orderpicking App.

2. Applicability

These Terms & Conditions apply to all services, subscriptions, offers and agreements of the Orderpicking App. Deviations are only valid if agreed upon in writing.

3. Services and Supported Platforms

The Orderpicking App provides a digital solution to optimize order picking processes for webshops, aiming to reduce picking errors and increase efficiency.

The Orderpicking App supports integrations with the following platforms:

  • WooCommerce
  • Shopify
  • Wix
  • Idosell
  • Selro
  • ECWID
  • PrestaShop
  • Etsy
  • BigCommerce
  • Magento
  • CCV Shop
  • Shopwired
  • Custom API integration

Services are provided on an “as is” and “as available” basis. We reserve the right to modify, expand or discontinue functionalities or supported platforms.

4. Account and Use

  • The User is responsible for providing accurate and complete information when creating an account.
  • Login credentials are personal and must not be shared.
  • The User is responsible for all actions performed through their account.
  • Misuse, abuse or excessive system load is not permitted.

5. Trial Period

  • Each new customer is entitled to a free 30-day trial period.
  • The trial period does not automatically convert into a paid subscription.
  • Continued use after the trial period requires the User to actively subscribe to a paid plan.

6. Subscriptions and Pricing

  • Current pricing is available on the Plans & Pricing page at https://www.orderpickingapp.com.
  • Shopify and Wix users may be subject to different pricing, as displayed within the respective platform marketplaces.
  • All prices are exclusive of VAT, unless stated otherwise.
  • Subscription fees are billed in advance on a monthly or yearly basis.

7. Cancellation and Termination

  • Subscriptions can be cancelled at any time via the account environment, effective at the end of the current billing period.
  • No refunds are provided for unused subscription periods.
  • We reserve the right to suspend or terminate accounts in case of misuse, fraud or violation of these Terms.

8. Third-Party Integrations

The Orderpicking App relies on third-party platforms and services. We are not responsible for outages, changes or limitations caused by these third parties.

9. Availability and Support

  • We strive for high availability but do not guarantee uninterrupted or error-free operation.
  • Maintenance may temporarily limit availability.
  • Support is provided via email and WhatsApp.

10. Liability

  • The Orderpicking App is not liable for indirect damages, loss of profits or data loss.
  • Our total liability is limited to the amount paid by the User in the three months preceding the incident.
  • Use of the software is entirely at the User’s own risk.

11. Intellectual Property

All intellectual property rights related to the Orderpicking App remain with Orderpicking App or its licensors. Reverse engineering, copying or misuse is prohibited.

12. Governing Law

These Terms & Conditions are governed exclusively by Dutch law. Any disputes shall be submitted to the competent court in the Netherlands.

13. Contact

For questions or support, please contact:

Woocommerce
Shopify
Shopify
Selro
Magento
Wix
PrestaShop
Etsy
CCV Shop
API
BigCommerce