A Must-Have for Order Picking!

We’ve had a very positive experience with the BigCommerce Order Picking App. Installation and integration with our store were straightforward, and we were able to get up and running quickly. The support team has been responsive and helpful in answering our questions, and they even helped customize a few elements to better fit our workflow. For an e-commerce operation like ours, with thousands of products available online, the app has made a noticeable difference in our picking process. It helps our team work faster while reducing picking errors, which is especially valuable in a fast-paced fulfillment environment.

Our setup consists of three iPads equipped with heavy-duty cases and lanyards. The larger screens have proven to be the right choice for us, making it easy to scroll through orders and view product images to confirm the correct item is being picked. We also tested the app on smartphones and found the experience equally satisfactory.The app has also reduced on-boarding time for new employees. With such a large product catalogue, learning where and how to pick accurately thousands of different items used to require considerable training.

Having the app guide employees through each order allows new team members to become productive much faster.It has been equally useful during packing and final verification, providing an additional checkpoint to make sure nothing has been missed before an order ships.

Overall, the Order Picking App has helped us save time, reduce picking and packing errors, and simplify staff training. Combined with the responsive support and willingness to adapt certain elements to our needs, it has been a very useful addition to our e-commerce operation. We would definitely recommend it to businesses looking to improve the efficiency and accuracy of their fulfillment process.